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Privacy Policy

Last Updated: June 5, 2026

Toyota Manila Bay Corporation (“TMBC”, “we”, “us”, or “our”) values your privacy and is committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, process, store, share, and protect your personal information when you visit our website (https://www.toyotamanilabay.com.ph), use our digital platforms, or transact with us at our dealerships.

This policy complies with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and all other relevant issuances of the National Privacy Commission (NPC).

1. Personal Data We Collect

We collect both personal information and sensitive personal information from you when you manually or electronically submit inquiries, request quotes, book service appointments, or transact with our dealership.

A. Information You Actively Provide

  • Contact & Identification Details: Full name, home/billing/delivery address, email address, telephone numbers, and mobile numbers.
  • Government-Issued IDs & KYC Info: Valid government IDs (e.g., Driver’s License, Passport, SSS), photographs, or facial images required for identity verification, vehicle registration, and compliance with the Anti-Money Laundering Act (AMLA).
  • Financial & Employment Information: Employment status, company name, monthly income, banking details, and credit history (necessary when applying for vehicle financing or credit investigation through our partner banks/Toyota Financial Services).
  • Vehicle & Transaction Information: Information regarding the vehicle you own, purchase, or lease, including plate/CS numbers, VIN/chassis numbers, transaction dates, service history, and insurance details.

B. Information Collected Automatically (Website Cookies & Analytics)

When you browse our website, we automatically collect non-identifiable web traffic data to improve your user experience, including:

  • Your Internet Protocol (IP) address
  • Browser type, operating system, and geolocation (at a city level)
  • Date, time, and length of your visit
  • The pages, links, and forms you interact with on our site

2. How We Use Your Personal Data

TMBC processes your personal data for legitimate business operations and to provide you with the high-quality automotive services you expect. Specifically, we use your data to:

  • Process Requests & Transactions: Fulfill your requests for vehicle quotes, test drive bookings, parts orders, and maintenance/repair service appointments.
  • Vehicle Financing & Insurance Assistance: Facilitate credit investigations, car loan applications, and comprehensive vehicle insurance applications with our financial and insurance partners.
  • Customer Relationship Management (CRM): Send transaction updates, service reminders, vehicle release notifications, and follow up on customer satisfaction feedback.
  • Marketing & Communications: Provide updates on new vehicle launches, special promos, and exclusive events (subject to your express consent, which you can withdraw at any time).
  • Regulatory & Safety Compliance: Assist in vehicle registration with the Land Transportation Office (LTO), process vehicle recalls, detect fraud, and fulfill obligations under Philippine laws.

3. Sharing and Disclosure of Personal Data

To serve you effectively, TMBC may share your personal data with trusted third parties under strict data sharing agreements that ensure identical standards of confidentiality and security:

  • Toyota Motor Philippines Corporation (TMP): As an authorized dealer, we share sales, service, and customer feedback data with our principal manufacturer for market research, service warranty monitoring, and quality assurance.
  • Financial Institutions: Partners like Toyota Financial Services Philippines (TFSPH) and accredited banks, if you apply for car financing through our dealership.
  • Insurance Providers: Partner insurance companies to issue and maintain your vehicle’s comprehensive insurance policy.
  • Third-Party Service Providers: IT service companies, web analytics hosts, marketing partners, and logistical couriers acting directly on our behalf.
  • Law Enforcement & Government Bodies: When strictly mandated by Philippine laws, courts, or regulatory bodies like the NPC or LTO.

TMBC will never sell, rent, or lease your personally identifiable information to unauthorized outside organizations for commercial or marketing purposes without your explicit consent.

4. Data Security and Protection Measures

The security of your data is a top priority. TMBC implements appropriate organizational, physical, and technical security measures to protect your personal information against accidental destruction, alteration, unauthorized disclosure, or unlawful access:

  • Web Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt personal data transmitted through online web forms.
  • Access Controls: Access to your data is strictly confined to authorized TMBC employees, representatives, and contractors who need the information to perform their specific duties.
  • Physical Security: Hard copies of paper documents containing personal details are stored in locked filing cabinets within restricted facility zones.

5. Data Retention and Disposal

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, administer your active customer relationship, or comply with legal, tax, and accounting retention mandates (typically up to ten [10] years after your last transaction, in accordance with industry practices).

Once the retention period expires, all physical documents are securely destroyed through industrial shredding, and digital records are permanently wiped or anonymized using secure electronic deletion methods.

6. Your Rights as a Data Subject

Under the Philippine Data Privacy Act, you possess clear rights regarding your personal information. You have the right to:

  1. Be Informed: Know whether your data is being processed, collected, or shared.
  2. Access: Request a reasonable copy of the personal information TMBC holds about you.
  3. Rectify: Request immediate correction or updates to any inaccurate or outdated data.
  4. Object or Erase: Object to data processing for marketing purposes, or request the suspension, withdrawal, or deletion of your data from our systems, subject to outstanding contractual or legal obligations.
  5. Data Portability: Secure a copy of your processed digital data in a format that allows you to easily transfer it to another entity.
  6. File a Complaint / Seek Damages: Lodge a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.

7. Contact Our Data Protection Officer (DPO)

If you wish to exercise any of your privacy rights, withdraw your marketing consent, or ask questions regarding TMBC’s data privacy practices, you can reach our data compliance team directly:

  • Attn: Data Protection Officer
  • Company: Toyota Manila Bay Corporation
  • Address: 9-A, Metro Bank Avenue, Metropolitan Ave., Metropolitan Park, Roxas Boulevard cor, EDSA Ext, Pasay City, 1308 Metro Manila
  • Email Address: privacy@toyotamanilabay.com.ph
  • Subject Line Format: Personal Data Inquiry / Privacy Concern

8. Changes to This Privacy Policy

TMBC reserves the right to update or modify this Privacy Policy at any time to reflect changing legal requirements or operational upgrades. Any significant updates will be clearly highlighted on our official website.